Privacy Policy

Effective Date: Jan 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Fitness Machine Technicians ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data is kept strictly confidential and is only used to support direct communication with you.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Physical/service address

  • Payment information (when applicable)

  • Communication opt-in records and timestamps (SMS, email, etc.)

1.2 Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Website usage and interaction data

  • Cookies and tracking technologies

1.3 Customer Communication Data

  • Inquiry and service request history

  • Appointment details and preferences

  • Service history and feedback

2. How We Use Your Information

We use your information to:

  • Provide and manage services

  • Schedule appointments and dispatch technicians

  • Process transactions and payments

  • Communicate with you (SMS, email, phone)

  • Improve website performance and user experience

  • Maintain records of consent and communication preferences

  • Ensure security, fraud prevention, and compliance

3. SMS Messaging & Compliance

Text Messaging Program Terms & Conditions

By opting into SMS communications, you agree to receive messages related to:

  • Appointment confirmations and reminders

  • Service updates and notifications

  • Customer support communications

3.1 Opt-In & Consent

  • Messages are only sent after explicit opt-in

  • We maintain timestamped records of all consent

  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

3.2 Opt-Out Instructions

  • Reply STOP to cancel SMS messages

  • You will receive a confirmation message

  • No further messages will be sent unless you opt in again

  • Opt-out requests are processed immediately

3.3 Message Frequency & Content

  • Message frequency varies based on interaction

  • Messages are directly related to requested services

  • Promotional messaging is only sent with explicit consent

3.4 Help & Support

3.5 Carrier Information

  • Message & data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and others

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors only for operational support (e.g., messaging delivery, customer service).

All other use cases exclude SMS opt-in data and consent, which will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

4.1 Service Providers

  • Payment processors

  • Scheduling and CRM platforms (e.g., HighLevel)

  • SMS delivery providers

All providers are contractually required to maintain data security and confidentiality.

4.2 Legal Compliance

We may disclose information:

  • When required by law

  • To comply with legal processes

  • To protect our rights and operations

4.3 Business Transfers

In the event of:

  • Merger

  • Acquisition

  • Sale of assets

Your data remains protected under this policy.

⚠️ Important:
All sharing categories exclude SMS opt-in data and consent, except for necessary delivery providers.

5. Data Security

We implement reasonable and industry-standard security measures, including:

  • Data encryption (in transit and at rest)

  • Secure access controls

  • Regular system monitoring and updates

  • Employee data protection training

  • Secure backup and recovery systems

While we take strong precautions, no system is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

  • Analyze traffic and behavior

  • Improve website performance

  • Store user preferences

  • Measure marketing effectiveness

You may disable cookies in your browser settings, though some features may be limited.

7. Your Rights & Choices

You have the right to:

  • Access your personal data

  • Update or correct your information

  • Request deletion (where legally permitted)

  • Opt out of marketing emails

  • Opt out of SMS by replying STOP

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.
This policy applies only to Fitness Machine Technicians.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

  • Updates will be posted on this page

  • The effective date will be revised

  • Significant changes may be communicated via email or website notice

10. Contact Us

If you have questions about this Privacy Policy:

Fitness Machine Technicians

 📞(336) 681-1249

 📧 [email protected]

 🌐 https://national.fitnessmachinetechnicians.com/

By using our website and services, you consent to this Privacy Policy.